UX Audit Service
UX audits (also known as ‘Expert Reviews’ or ‘UX reviews’) are ideal if you’re planning a change of direction with your design and need a fresh perspective.
“A joy to work with, very thorough, leaving no stone unturned. I would recommend UserLab to anyone looking to take their user experience to a higher level and provide a more accessible interface.”
Rapid
Video report
1 day turnaround
A discovery call to understand your needs and goals
Inspection of your product or website by experienced UX researchers
Usability issues identified
Actionable design recommendations
Impacts on the user and your business goals explained
Deep Dive
Written report
4 day turnaround
A discovery call to understand your needs and goals
Inspection of your product or website by experienced UX researchers
Usability issues identified
Actionable design recommendations
Impacts on the user and your business goals explained
Deeper insights, findings and recommendations
Prioritisation of recommendations
Articles and resources to further your understanding
Aftercare with implementing recommendations
How it works.
We provide unbiased, independent, research-backed feedback on your designs.
UX researchers will review your product for usability issues and suggest areas for improvement. We use our own expertise, as well as established design standards such as Nielsen’s usability heuristics and inclusive design guidelines such as WCAG.
We’re flexible, as well as what’s linked above, we enjoy working with niche or bespoke principles & standards to meet your goals.
Benefits.
Gain new perspectives on your product from UX professionals.
Tie your design work around both business goals and user needs.
Align all stakeholders around the same goals.
Map out your next steps.
Reduce costs of software development.
Improve on conversion, churn and bounce rates.
Cheaper and faster than usability testing.