Don’t guess… Test!

Improve your product with user testing

Why test with users?

Stop designing on assumption and discover the power of effective user testing led by expert user researchers.

🫢 Find out how your well your site performs by observing real users

💡Understand your customers’ needs

❤️ Improve the usability of your product or service

📈 Increase engagement and conversions

What makes us different?

👉 Dedicated user-research agency: Our studies that inform evidence-based design using a robust methodology

👉 Usability and accessibility focussed: Usability is our passion and we’re passionate about designing for everyone

👉 Experienced team: Our team of expert researchers and designers are committed to your product's success

👉 Data-driven insights: We don’t just hand over the data. We analyse it and turn it into actionable insights

👉 Personal approach: We offer custom testing tailored to your product and customer base

How it works

We deliver most usability testing projects within 5 to 7 days from kick-off.

  1. Kick-off call to understand your objectives and design a study that meets them

  2. Recruit participants for the study, in-line with your criteria

  3. Moderate research while you observe via our live feed

  4. Analyse data, pulling out key themes, issues and observations from the research

  5. Deliver findings with actionable recommendations on how to fix all issues found

Insights guarantee.

We leave no stone unturned. Our team of crack researchers will unearth every inch in their quest for meaningful insights for you and your team.

Don’t just take our word for it

Profile image of Verity Smout - Product Lead

“UserLab were a great addition to our project looking at the Mercedes-Benz website’s customer journeys. The team were knowledgeable and attentive and their findings presentation included an array of best practice recommendations.”

— Verity Smout - Product Lead, Mercedes-Benz

Profile image of Taya Allen, Digital Development Director, Newcastle Building Society

“Working with UserLab has been seamless throughout. They have proven excellent in conducting meaningful and focussed usability testing, their subsequent analysis and user-centred approach has been fantastic and of great value to inform the continuous improvement of our product. We have been extremely impressed with the skills and outputs from UserLab and would not hesitate to call upon their trusted services.”

— Taya Allen, Digital and Development Director, Newcastle Building Society

Profile image of Helen Slee, Programme Manager, NHS

“The UserLab team have been very insightful, flexible and thorough in their approach to our user research requirements. The team were willing to work with us to design the research to get the best outcomes for our needs and responsive to our ideas, their reports were detailed and professional with clear actionable recommendations, and the team were supportive in answering questions and taking feedback on any clarifications to support our understanding of next steps.”

— Helen Slee, Programme Manager, NHS

Choose your study

  • UX Review
  • Detailed inspection of your product by an experienced UX consultant
  • Remote study
  • Usability and accessibility issues identified
  • Findings ordered by severity
  • Actionable recommendations for your dev team
  • Written report presented to your team within 4 days
  • £3,199
  • FREE Insights review and action planning session 🎉
  • Get in touch
  • Classic usability test
  • Remote usability study with 5 participants fully recruited
  • Remote moderated study
  • 5 x participants
  • 3 x recruitment criteria using our database
  • Live observation of all sessions
  • Incentives paid
  • Report delivered within 1 week with fully actionable recommendations
  • £4,549
  • FREE Insights review and action planning session 🎉
  • Get in touch
  • Optimum usability test
  • Extensive usability study with recruitment, videos and mockups.
  • Remote moderated study
  • 8 x participants
  • 5 x recruitment criteria using social media and database recruitment
  • Live observation of all sessions
  • Full report presented to your team
  • Design mock-ups
  • Video highlight reel
  • £6,549
  • FREE Insights review and action planning session 🎉
  • Get in touch

Get it free if you’re an SME!

Did you know you can claim tax relief on our services as part of the UK Government’s Research and Development (R&D) tax relief scheme?

For more information, read the guidance on the GOV.UK website

Talk to us today - no obligation

Tom loves talking about usability and helping companies make their products and services more user-friendly.

Need something more bespoke?

Our experienced user research team facilitates a wide range of user research including usability tests, A/B tests, field studies and remote unmoderated tests. We apply both qualitative and quantitative methods to provide rich, meaningful data and can provide a customer study that’s tailored to your project objectives.

Still not sure? Send us an email at projects@userlab.co.uk