Helen Slee, Programme Manager - NHS England and NHS Improvement

“The UserLab team have been very insightful, flexible and thorough in their approach to our user research requirements. The team were willing to work with us to design the research to get the best outcomes for our needs and responsive to our ideas, their reports were detailed and professional with clear actionable recommendations, and the team were supportive in answering questions and taking feedback on any clarifications to support our understanding of next steps.”

— Helen Slee (Programme Manager, NHS England and NHS Improvement)